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What should I check about support if a product is no longer offered for sale?

Check the documentation supplied when you originally purchased the product. Ask whether a stated deadline applies to your particular purchase.

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Distinguish a suggestion from an action the seller has already completed. Agree on a clear, relevant next step whose scope and conditions you understand.

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Clarify whether you need a payment acknowledgment, receipt, invoice, or another specific document. Check with the party requesting the document about the information they need.